Refund Policy

This policy covers deposits, cancellations and refunds for projects booked with Refynelabs, and forms part of our Terms & Conditions. The specifics of your project (dates, price, deliverables) are set out in your quote — where that differs from this general policy, your quote takes precedence.

Deposits

A 50% deposit is required to secure your booking date. This deposit is non-refundable once paid, as it holds that date exclusively for you and stops us taking other work in that slot.

If you need to cancel

• More than 14 days before your shoot date: your deposit is forfeited, but you owe nothing further.
• Within 14 days of your shoot date: the full project balance may be due, since it's typically too late for us to rebook that slot.

If you'd rather reschedule than cancel outright, let us know as early as you can — we'll always try to find a new date before treating it as a cancellation.

If we need to cancel or reschedule

If we have to cancel or can't deliver on the agreed date for reasons on our side, you'll get a full refund of everything paid so far, or — if you'd prefer — we'll rebook at no extra cost.

After delivery

Once final files have been delivered and approved, the project is considered complete and no refund applies. If something in the delivered work doesn't match what was agreed in your quote, tell us — we'll put it right rather than leave it unresolved.

How to request a cancellation or refund

Email launch@refynelabs.co.uk with your project details. We'll confirm what applies to your specific booking and next steps within a few working days.